Yes, we know it is old-fashioned but we prefer to receive orders by telephone, email, fax or personal visit!

Telephone calls allow us to discuss your requirements, answer any questions about our products and clarify your preferred delivery date.

Most of our products are bulky so you need to know when to expect them.  If products are not in stock we can advise on availability.

Please discuss your needs and place your order with our friendly and helpful staff. 

Of course we are always happy to receive orders by fax, post or e-mail.  You can always e-mail us, stating you wish to place an order and asking US to ring YOU at a convenient time for you. Please give a brief note of what you wish to purchase - and your phone number!

For Next-Day delivery of stocked products, we must receive your order by 2:00pm to allow time for order processing before despatch at around 3:30pm.

We are happy to accept advance orders, where you state the day you require delivery and we despatch the day before.  This will be necessary anyway with non-stock orders.

If ordering more than one item for which delivery is shown as extra, ONLY ONE DELIVERY CHARGE will be made - normally for the higher amount.  Additional regional charges as shown on the "Delivery" page may still apply.

We also receive many personal callers to our Bristol premises who assess the products and often take their purchases away with them.  We'd be pleased to meet you and demonstrate our wide range of access products.

Christmas closure dates and details of our move to Gloucester  are on the "Contact Us" page > > 
click here to open

Opening Hours

Monday - Thursday   8:30am to 5:00pm
Friday   8:30am to 4:30pm
with an out-of-hours answerphone

We are normally closed for about 2 weeks over Christmas and New Year.   Christmas closure dates are on the "Contact Us" page > > 
click here to open

National Sales Office

telephone   0117 935 4664   ( Gloucester 01452 520144 )

fax   0117 951 5682  ( Gloucester 01452 505580 )

e-mail   sales@ladders999.co.uk

We move to larger premises in Gloucester on January 4th

Payment

The most convenient method of payment for telephone orders is by credit or debit card.   We are pleased to accept Mastercard, Visa, Delta and Switch cards.

Order Form - If you wish to send a cheque by post, or pay by card without 'phoning, please print this Order Form - click here - fill in the details and post with your payment.
We will ring you to discuss delivery details.

We prefer companies and organisations to use their own Purchase Order Forms where possible and will be pleased to invoice by credit account for public authorities and "household-name" PLCs ( subject to minimum order value £25 for credit account orders ).

 

Our Service Quality & Guarantees

What you can expect from us

For over 30 years Lansford Access has based its success on a combination of pleasant, helpful and efficient staff, a wide choice of high quality products, keen prices and prompt delivery.  We try hard to ensure that the most popular products are always in stock for immediate despatch but appreciate your co-operation when there is a delay. Your enquiries and orders will be treated in a pleasant and helpful manner. You will be advised of stock availability and probable delivery dates for non-stock orders. We want you to return as a regular customer and will treat you accordingly.

Notes about Carrier deliveries

Carrier deliveries are made Monday to Fridays. Saturday deliveries only available at extra cost.
Carriers will normally only leave goods if signed for but arrangements can be made for delivery when no-one will be available to receive goods. Please discuss with our staff. Deliveries can be made to addresses other than the purchaser’s if more convenient. Complete the relevant box on the order form or advise us by phone. 

We ask ALL customers to read the notes about receiving carrier deliveries on the "Delivery" page.
Please click "Delivery" on the top bar now.

Lansford Guarantee

Lansford Access Ltd hereby guarantees any of their products for one year from the date of purchase. Some products carry even longer guarantees as stated. Should any product develop a defect within the terms of this guarantee the faulty product will be exchanged or repaired free of charge. The faulty product should be returned to our premises together with the sales invoice issued at the time of purchase. This guarantee does not cover damage caused through accident, misuse, neglect or failure to comply with recommendations. The terms of this guarantee do not and will not affect your statutory rights.

Returns Policy

In line with consumer protection legislation, products may be returned provided that the goods are returned unused and undamaged in their original unopened packaging and fit to be re-sold. Customers need not state a reason but must provide written notification of their intention to return (by post, fax or email) within 7 working days, starting from the day after delivery. Customers are responsible at all times for the costs and risks of safe return and must arrange for the return themselves. Refunds will be issued promptly but only after the goods are returned and verified to be in a fit condition for resale. The cost of outward carriage will normally be deducted from any refund except where a delivery charge was paid originally. True "specials" to your own specification & made-to-order products are not returnable. In the (thankfully) very rare event of Lansford despatching the wrong goods, our error will be corrected as promptly as possible entirely at Lansford’s expense, or, if the customer prefers, full payment will be refunded once our transport or carriers have returned the goods to our premises.
All commercial customers orders are subject to our standard terms and conditions of sale (see below).

Terms & Conditions of Sale

All orders are subject to the standard terms and conditions of sale of Lansford Access Ltd  - click here.