Returns Policy
In line with consumer protection legislation, products may be returned by consumers provided that the goods are returned unused and undamaged in their original unopened packaging and fit to be re-sold as new.
Customers need not state a reason but must provide written notification of their intention to return (by post, fax or email) within 7 working days, starting from the day after delivery and return goods within 10 working days of notification.
Customers are responsible at all times for the costs and risks of safe return and must arrange for the return themselves. We recommend that customers insure goods against loss and damage during transit.
Refunds will be issued promptly within 30 days but only after the goods are returned and verified to be in a fit condition for resale. If returned goods are found to be damaged or otherwise not "as new" they will be rejected, no refund will be issued and the items will be held in our warehouse as the customer's property, waiting for him / her to collect them.
The cost of outward carriage will normally be deducted from any refund except where a delivery charge was paid originally.
True "specials" to your own specification & made-to-order products are not returnable.
In the (thankfully) very rare event of Lansford despatching the wrong goods, our error will be corrected as promptly as possible entirely at Lansford’s expense, or, if the customer prefers, full payment will be refunded once our transport or carriers have returned the goods to our premises.
All business & commercial customers orders are subject to our standard terms and conditions of sale.
Please note that any products which are refused on delivery as too big / small / heavy / light / long / short etc will not be refunded until they are returned to our warehouse by the carrier and checked by Lansford staff to be in an "as new" condition and fit to be resold. The cost of outward and return carriage will be deducted from any refund due. |
